What makes PointClickCare clients different? Ours aren’t just pleased consumers; they are true advocates of our mission. Our consumers are dedicated to the very same things we are, progressing elderly care. PointClickCare is grateful to have consumers like Melissa Draper, who is not just a full-time Director of Medical Informatics at Heritage Operations Group, LLC, located in Illinois, yet that is additionally well on her means to accomplishing her doctorate to further advance her abilities and also experience. We just recently took a seat with Melissa to find out about her journey with PointClickCare for many years and why she still enjoys whatever concerning PointClickCare.

More than a solution

Melissa has actually been in medical care for greater than 14 years now and because time, she has seen her share of devices, remedies, as well as carriers. She has experienced the successes as well as downfalls of all of them, which is why she believes PointClickCare is unique. “I’ve had a lot of success using PointClickCare solutions for many years, and I’ve also had lots of useful feedback as well. What makes PointClickCare special is their willingness to really pay attention to their customers, regardless of exactly how big or tiny. If something isn’t benefiting you, they would like to know about it as well as they want to carry out an option to make it much better. It feels like a greater than just a supplier, it’s a collaboration.”

She points out that whenever she has had the opportunity to satisfy our team members face to face, she is advised of just how effortlessly the goal and also vision of the organization filters down throughout the company via each person. “Last time I was at top I was privileged enough to meet Nick Noel, and he shared with me some incredible insights on the value of the customer and also we even remained in get in touch with on LinkedIn. To me, that simply demonstrates how the team at point care cna login are individuals much like me, dedicated to the exact same objective. Titles do not appear to be hierarchal; I indicate, we refer to the founders as Mike and also Dave, as well as I find that to be a personal touch that you don’t get with various other organizations. It’s that personalized level that they have instilled throughout the organization that states, ‘we remain in this together’.”.

Interaction is vital.

Open up communication with our consumers is among the ways we continue to advance our options. Melissa stated that earlier this year they applied Nursing Advantage and although they experienced some struggles initially, she informed us that it was the way that PointClickCare handled the issues that really made a distinction. “It comes back to that personalized level. The team at PointClickCare don’t see you as an account, you are people that are collaborating. They want to listen to the excellent, the bad, as well as the unsightly and they want to deal with you. PointClickCare committed a great deal of effort and time to making the option help us as well as although we experienced issues at first, I still am a proponent of the item, I believe in what it needs to provide and as a nurse and I see the advantages of it bringing your clients to life. It aids you to actually recognize what you are doing and also why you are doing it.”.

An expertise hunter.

Among one of the most fascinating things we learned about Melissa during our conversation is how she is presently functioning in the direction of her PhD concentrating on the Ideology of Human Services. She also stated that in her researches, she commonly uses PointClickCare as an instance and has used our products to contribute to most of her papers. “In a training course I am taking right now we are learning more about top quality administration and efficiency renovation, and also one of the instances I raised in course just how PointClickCare solutions permit personnel to use and vet the analysis.” She likewise stated PointClickCare has played a big function in her researches. “It’s what I understand and also I simply believe it is an incredible business so anytime I can advertise it as a trendsetter in the market, I will.”.

Since her classes are over, Melissa remains in the middle of creating her last dissertation on “Telemedicine in the Post-Acute: What the Obstacles Are”. She claims it was between that and also interoperability on the continuum, but she ended up choosing telemedicine considering that it is much more common in treatment centers now. Melissa is wishing to complete her dissertation by this time next year, and also we can’t wait till she releases her work as well as shares it with the globe.

Many thanks for sharing, Melissa! We desire you the very best of luck in your research studies.

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